Direct Care
Pay Per Incident email support


Community Support
Interact with our user community


Hardware Repair
Request a product repair


How-It-Works
Product explaining videos


Manuals & guides
PDF step by step manuals


Downloads
Software & firmware updates


Free (Community) Support


Free tech support is provided by fellow users to you through our online community forum.

Community Forum

Professional Support


Direct Care is a Pay-Per-Incident support service. It enables you to interact via email. Response time is next business day (MON-FRI).

Direct Care

15 Day Complimentary Setup Support


Recently purchased hardware direct from us? Enjoy a 15 days complimentary installation support from the date of the shipment of the products.
Go to your order page to open a support ticket.

Warranty Repairs


Need a warranty or out-of-warranty repair? You can request a repair from your myInfraSensing account after registering your hardware.